Monday, August 18, 2008

Get...Train...Retain and get outside the box


Get..Train..Retain.


Three key words all companies should have on the top of the training manuals for management team members. Your team members make your brand..Get..Train..Retain. Sounds easy right? Well not for every company. I was talking to a friend who is a HR professional last week and we were talking about how to reward team members for thinking.


-One suggestion I had was to reward/bonus team members for ideas that didn't work! She almost spit her soda up at me when I said that. Why would you reward someone for an idea that didn't work she said. Why not give them a reason to be thinking and innovating. If they have an idea that is well thought out and documented on paper and the company tries the idea and it doesn't work as expected, give them a bonus for coming up with the idea. We are working on writing the idea up as she is going to present this idea and a few others to her CEO next week.... I will keep you posted if she still has a job!


Thinking outside the box...successful companies have the culture and most unsuccessful do not...we believe her company does, does yours?

Friday, August 8, 2008

Papa John's Is 'Cropping Up' At Democratic National Convention

Papa John's Is 'Cropping Up' At Democratic National Convention

Papa John's crop circle pizza adMore than 35,000 Democratic National Convention attendees--not to mention many thousands of other people flying in and out of Denver over the next few months--will undoubtedly be jockeying to get a view out of plane windows as they near Denver International Airport (DIA).

Not in hopes of spotting presumptive presidential nominee Sen. Barack Obama on the tarmac, but to get a good look at the biggest "pizza" anyone's ever likely to see.

In a promotion that even Mel Gibson could love, Papa John's commissioned a six-acre crop circle depicting a pizza topped with pepperoni and other goodies to boost awareness of its new 100% whole-wheat crust pizzas. The crop circle also includes a Papa John's pizza box in its upper right-hand corner and the words "New 100% Whole-Wheat Crust Pizza" in its lower-right corner.

"We think the crop circle is a perfect visual for communicating Papa John's use of 100% whole grains to make our new whole-wheat crust pizza," summed up Bill Van Epps, president, Papa John's USA.

The crop circle, located a mile from DIA's runways and less than 30 miles from downtown Denver, is by no means a first in the world of marketing. It was created by Stan Herd, known as the "Michelangelo of earthworks," whose many natural creations have included some other commercial crop circles. However, Papa John's believes it's the first pizza brand to get the rural mural treatment, according to PR director Trish Muldoon.

The crop circle's concept and timing vis à vis the Democratic National Convention was "part strategy, part serendipity," says Muldoon. Papa John's introduced the new crusts in May, becoming the first national pizza chain to add 100% whole-wheat crusts to its menu. As it happens, the wheat used to make the Ultragrain flour used for the crusts is grown in Colorado--making Denver's hosting of the convention a large-scale opportunity for land-branding.

Tied in with the completion of the crop circle, Papa John's offered the whole-wheat crust pizzas at a special price--$8.88, on orders made through its Web site on Thursday and today.

Papa John's reported $572.4 million in revenue for the first six months of this year--an increase of 10.7% compared to first-half 2007. Net income for the period was $16.3 million, or $0.57 per diluted share, compared to last year's $20.2 million, or $0.66 per diluted share. That included an after-tax loss of $5.5 million, or $0.18 per diluted share, from the consolidation of BIBP Commodities, Inc., a franchisee-owned cheese purchasing company.

Tuesday, July 29, 2008

Starbucks to cut 1,000 non-store jobs


Starbucks will cut 1,000 corporate jobs.

Q-Who will lead the brand in its turn around efforts?
Q-With 1,000 less team members does this leave the coffee giant empty in the field and in Seattle?

Maybe if Starbucks would have stopped trying to have " World Dominance" and concentrated on building the best brand possible they would not be going through this problem. Take care of the inside before you go outside even applies to Starbucks even though there outside was the world!

Friday, July 18, 2008

So what do you think...


What do you think of the new WalMart Logo?

Wednesday, June 11, 2008

Starberry growing up?

You all know of my love for 80's cartoons and now that my little girl is 5 I have her into all of the classics toons! Most of the classics have been updated and that is fine but there is something to be said for leaving the brand "Icon" alone. Your thoughts?

LOS ANGELES — Strawberry Shortcake was having an identity crisis. The “it” doll and cartoon star of the 1980s was just not connecting with modern girls. Too candy-obsessed. Too ditzy. Too fond of wearing bloomers.

So her owner, American Greetings Properties, worked for a year on what it calls a “fruit-forward” makeover. Strawberry Shortcake, part of a line of scented dolls, now prefers fresh fruit to gumdrops, appears to wear just a dab of lipstick (but no rouge), and spends her time chatting on a cellphone instead of brushing her calico cat, Custard. Her new look was unveiled Tuesday, along with plans for a new line of toys from Hasbro.

She is not the only aging fictional star to get a facelift. An unusually large number of classic characters for children are being freshened up and reintroduced — on store shelves, on the Internet and on television screens — as their corporate owners try to cater to parents’ nostalgia and children’s YouTube-era sensibilities. Adding momentum is a retail sector hoping to find refuge from a rough economy in the tried and true.

Warner Brothers hopes to “reinvigorate and reimagine” Bugs Bunny and Scooby-Doo through a new virtual world on the Internet, where people will be able to dress up the characters pretty much any way they want. American Greetings is dusting off another of its lines, the Care Bears, which will return with a fresh look this fall (less belly fat, longer eyelashes).

And 4Kids Entertainment, which licenses the Teenage Mutant Ninja Turtles, will revive them next year in new video games, where they will have more muscles and less attitude.

Even Mickey Mouse is getting an update, although the Walt Disney Company is still mulling what tweaks to make.

“I love classic Mickey, but he needs to evolve to be relevant to new generations of kids,” Robert A. Iger, Disney’s chief executive, said in an interview.

Reinventing these beloved characters without inflicting indelible damage is one of the entertainment industry’s trickiest maneuvers. Go too far, as Mattel did in 1993 when it gave Ken a purple mesh T-shirt, a pierced ear and the name “Earring Magic Ken,” and it can set off a brand crisis on a global scale.

Done correctly, it can be incredibly lucrative. Mickey Mouse produces an estimated $5 billion in merchandise sales every year. Strawberry Shortcake, even in her diminished state, has generated $2.5 billion in revenue since 2003, according to American Greetings.

If the classic characters look less stodgy, the companies hope, they will appeal not only to parents who remember them fondly, but also to children who might automatically be suspicious of toys their parents played with. For parents, nostalgia is considered a bigger sales hook than ever because of the increasingly violent and hyper-sexualized media landscape.

“It’s a terrible world, and modern parents are trying to cocoon their kids as much as possible,” said Alfred R. Kahn, chairman of 4Kids Entertainment, which also manages franchises like Pokémon and the Cabbage Patch Kids. “What better way to protect them than wrapping them in nostalgic brands?”

Mr. Iger talks about the need to balance “heritage and innovation.” For Mickey and other Disney characters, one method is to keep the core attributes of the characters the same, but to update the world in which they live. For instance, Disney is updating Toontown, the section of Disneyland that Mickey calls home. One plan features an old-fashioned trolley, but Mr. Iger is not sure that is a smart idea. Will modern children know what an old-fashioned trolley is?

Warner Brothers, by contrast, is leaving the styling decisions up to the customers, some of whom were weaned on virtual worlds like Disney’s Club Penguin (where they can, say, dress a virtual penguin in a pirate costume and make it dance). At KidsWB.com, which is rolling out a revised site over the summer, the studio will let people customize Looney Tunes characters as they see fit.

“You want a dark, Goth version of Tweety Bird? Have at it,” said Lisa Gregorian, executive vice president for worldwide marketing at Warner Brothers Television.

New media applications have created opportunities that companies did not have before, Ms. Gregorian said. And one reason the characters bring in so much money is that their owners have pumped them out all over the place: on direct-to-DVD movies, television programs, toys, clothing, video games, furniture and even live stage productions.

There have been some noteworthy misfires. Warner Brothers has struggled to make the Looney Tunes crowd relevant to modern children, introducing futuristic-looking versions of Bugs Bunny and Daffy Duck in a new television series in 2005. But many parents hated the “Loonatics,” which had mohawks and menacing eyes.

Earring Magic Ken is the industry’s nightmare. The character, who had blond highlights in his hair and a leather vest, drew howls from consumers, who did not see him as a realistic boyfriend for Barbie. Ken was already coping with arched eyebrows over his sexual orientation, and he seemed to have come out of the closet — something that Mattel most definitely did not intend.

Most of the brands getting a makeover are from the 1980s. Licensing experts say they perceive a subtle psychological game at play, an attempt to hit the nostalgia button on a generation of young parents just as they start to feel their first twinges of middle age.

Playing up nostalgia, of course, has long been one of this industry’s favorite gimmicks. But this time, companies have an added incentive from the sour economy. Chains from Wal-Mart to Toys “R” Us are less likely to take a shot on untested product lines during weak economic times — especially because efforts to create new characters have had mixed results in recent years, said Christopher Byrne, an independent toy consultant.

The same for TV networks. As new cartoon series flop, familiar names start to look like a good bet. Witness “Angelina Ballerina: The Next Steps,” a new animated show based on the popular children’s books, which will begin this fall on PBS Kids.

For American Greetings, updating Strawberry Shortcake was about leaving the troubles of the modern world behind and playing up a fantasy angle, said Jeffrey Conrad, the company’s head creative designer.

Artists produced nearly 400 drawings depicting new looks, then American Greetings asked licensing partners for feedback. With the drawings hanging in a single room, he told focus group members to put Post-it notes on the 20 that they liked. “We refined it from there,” he said.

On top of her new toy line, Strawberry Shortcake is getting a new computer-animated movie and a new TV series, starting next year. This time, in keeping with contemporary nutritional concerns, the franchise will downplay the sugary dessert theme and move, as Mr. Conrad put it, “fruit-forward.”

“It’s also about creating a cohesive line,” Mr. Conrad said. “We’re downplaying characters that were part of Strawberry’s world but who didn’t immediately shout out fruit.”

Wednesday, May 21, 2008

And you thought we had run out of places to put ads

Advertising on seat back trays!!

GM Markets OnStar, Malibu Via US Airways Seatback Trays

US Airways Seatback traysGeneral Motors' OnStar division has begun advertising OnStar--well, Chevrolet Malibu and OnStar--and its Turn-by-Turn navigation feature on US Airways. The campaign, which runs through July, uses seatback trays as billboards to tout the feature with ads that suggest OnStar is like a co-pilot. The media deal was brokered by New York-based Brand Connections for Sky Media.

One of the ads shows the Malibu from inside looking out as if one were the pilot. Another features a beauty shot of Malibu, and the third is a caricature of the OnStar Turn-By-Turn operational flow chart: push, tell, listen and arrive.

OnStar marketing director Andy Young said Malibu was chosen for the effort because it's new, and also because it was important to get across that OnStar and its portfolio of applications is not only for GM's premium vehicles but for mass-market cars, specifically as a competitive edge versus vehicles like Honda Accord and Toyota Camry.

"You can't get OnStar by going into the store and buying it, so it makes a whole lot of sense to take the equity of the OnStar brand and ensure people associate it with GM vehicles," he says. "Going all the way back to OnStar's early days, consumers thought they could only get OnStar on more expensive vehicles, so it's been a big effort with us and with GM's [mass market] divisions to make sure customers know they can get OnStar in any range of vehicles."

He says the division is also currently running TV spots--also featuring Malibu--that tout the vehicle's OnStar Automatic Crash Response program.

OnStar last month launched two enhancements to OnStar Turn-by-Turn Navigation. One--eNav, a partnership with MapQuest.com--will let subscribers with Turn-by-Turn Navigation-capable vehicle find a destination on a computer, at MapQuest, and then have that destination sent to their vehicle's OnStar system. Route guidance to the destination can then be accessed via voice command.


Wednesday, April 30, 2008

Lost at Sea...


I thought Mr. Shultz said they were going to focus on there core brand...Coffee! Not sure this is the right direction to take. Health Smoothies?? I run 40+ miles a week and I don't think I will ask my running partners if they would like to stop at Starbucks on the way back for a Smoothie.

I think they have lost there way at sea. Do what you do best..Coffee!


Starbucks is adding a line of smoothie-like drinks made with fresh fruit and whey powder throughout its U.S. locations this summer. The flavors developed include chocolate banana and orange mango. The company says they're the first stage of a broader push into healthier drink and food offerings, as well as being a differentiator that cannot be purchased at other fast-food establishments.

The company also will begin selling a more-indulgent sweet, icy beverage developed with an unnamed Italian company. That drink will be sold only in select markets, including Southern California. Part of the strategy is to price the drink affordably to appeal to customers who have cut back on spending. Starbucks wouldn't disclose the name or price of either drink.

Both drinks could help Starbucks move beyond the Frappuccino, the ice-blended drink that allowed it to expand beyond coffee drinks in the 1990s. In recent years, the Frappuccino has been less effective at driving summer sales, in part because competitors copied it.

Tuesday, April 22, 2008

Holy Direct Mail

Marketing The Good News
Savvy churches are using direct mail to spread the Word

Churches used to build their membership through word of mouth. Increasingly, savvy congregations are taking that approach up a notch by getting the word out via direct mail campaigns.
And while many smaller churches often do their own marketing, the larger churches are turning more often to professional marketers to help them add to the flock.
Gina Manlove, vice president of John Manlove Church Marketing, in Pasadena, Texas, says her company has done business with thousands of churches in recent years, helping craft and hone messages about a host of issues, from the arrival of a new minister to outreach to non-Christians.
“What we do is unique to each church and its needs,” says Manlove, whose company began as a business-to-business marketing company. It opened its church-marketing division in the 1990s after noticing a lack of good-quality marketing materials for churches.
She says Manlove Marketing (johnmanlove.com), which has worked with about 5,000 churches over the years, uses direct to create a brand-oriented design for each church. “Direct mail is beneficial only when it is effective,” Manlove says. “Being effective means using a brand-driven strategy. Many marketing companies focus on the cost per card. With that approach it is easy to make inexpensive direct mail cards. Instead, we measure the cards’ ability to actually increase church attendance.”
Of course, some churches still prefer to reach out to members and potential members on their own, and there are several marketing agencies that specialize in church-related materials. For example, church-marketing.com, which focuses primarily on direct mail, offers online marketing tutorials, design services, card printing services and mail shop services.
But whether the marketing is done by their members or by professionals, Manlove says, many church members remain uncomfortable with the idea of “marketing.” Manlove, however, has an answer for the skeptics: “A beautiful direct mail piece is just another way of knocking on someone’s door.”

-Deliver Magazine







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Wednesday, April 16, 2008

ROI !


Pizza.com goes for $2,605,000


An unidentifed bidder snagged the pizza.com domain name on April 3 for $2,605,000. Former owner Chis Clark paid $20 for the name in 1994.

Tuesday, March 18, 2008

Customer Retention...Starbucks Climbs on Board!


Sorry long article but a good one about a great customer retention tool I think highly of!


Starbucks Corp. Chief Executive Officer Howard Schultz may introduce a plan for a loyalty program to stanch declining U.S. sales at a shareholders meeting tomorrow.

Schultz will probably offer free coffees or discounts to customers using prepaid Starbucks Cards to entice the chain's most frequent customers to visit more and avoid competitors led by McDonald's Corp., said Joseph Buckley, an analyst at Bear Stearns & Co. who recommends holding the stock.

Schultz, who built the Seattle coffee chain into a corporation with almost 16,000 cafes, is trying to boost sales at existing shops while opening fewer locations. He returned as CEO in January after a seven-year hiatus. First-quarter sales growth slowed to 17 percent, the smallest gain in two years, on price increases and competition from McDonald's lattes and cappuccinos.

``Clearly the Starbucks Card is going to be an important component to getting people in the store and keeping them coming back,'' Howard Penney, an analyst at Friedman Billings Ramsey in New York, said in a March 14 telephone interview. ``You want your most loyal customers to come back more often.''

The company may also say it will lower prices on food and drink combinations to win back customers hurt by the slowing economy, said Penney, who recommends buying the shares.

``We look forward to unveiling several bold consumer-facing elements to further enhance the Starbucks experience and deepen the relationship with our customers,'' said Brandon Borrman, a Starbucks spokesman.

Free Internet

Starbucks has already begun using the prepaid card to offer deals to customers, saying last month that it will give out two hours of free AT&T Inc. wireless Internet access a day to Starbucks Card holders.

The chain reported its first quarterly drop in U.S. customer visits last year. Profit in the three months ended Dec. 30 rose 1.5 percent to $208.1 million, or 28 cents a share, the slowest growth in five quarters.

Starbucks expects to open 2,150 stores in the year through September, 350 fewer than previously planned. It will also close 100 locations.

Since taking over, Schultz, 54, has brought back former executives, naming Arthur Rubinfeld, executive vice president for store development from 1992 to 2001, as head of global development last month. This month, he appointed Cliff Burrows to run Starbucks' U.S. stores.

Last month, the chain closed 7,000 company-run U.S. locations for more than three hours to teach its baristas the art of espresso making.

`Cleaning House'

``He's coming in to clean house,'' said James Walsh, who helps manage $1.1 billion, including Starbucks shares, at Coldstream Capital Management Inc. in Bellevue, Washington. ``That's a really positive thing you want to see. He's out there doing what he needs to be doing.''

Starbucks rose 27 cents, or 1.6 percent, to $17.53 at 9:51 a.m. in Nasdaq Stock Market composite trading. The stock has lost 4.6 percent since Schultz's Jan. 7 return after plunging 42 percent in 2007, the worst annual performance since the company sold shares to the public in 1992.

``People are pricing in the destruction of Starbucks,'' Walsh said March 13. `It's a little amazing.''

To compete with McDonald's and Dunkin' Brands Inc.'s Dunkin' Donuts, Starbucks may introduce a value offering that combines baked goods such as scones and cupcakes with coffee drinks, Penney said.

Free Refills

The chain may also discuss a renewed focus on drip coffee, which currently accounts for about 12 percent of sales, Buckley wrote in a Feb. 28 report.

Starbucks last month offered an eight-ounce, $1 cup of regular coffee with free refills in the Seattle area as a test. It also experimented with a 12-ounce cup of ``fresh-pressed'' coffee for $2.50. The chain charges $1.55 for a regular brew. A latte sells for $4.05 in New York.

U.S. consumers have tightened spending amid rising gasoline prices and declining home values. Same-store sales at casual- dining chains fell 2.1 percent in the quarter ended November 2007, according to New York-based market researcher Knapp-Track.

``I'm looking for something that is going to get Starbucks customers excited in this difficult macroeconomic environment,'' said Sharon Zackfia, an analyst with William Blair & Co. in Chicago who recommends investors buy the shares. ``More people are looking for recession specials, not $4 cups of coffee.''

Weaker Brand?

The challenge to McDonald's may eventually weaken the value of the Starbucks brand, according to Coldstream's Walsh.

``It just doesn't seem like a fantastic strategy for someone that's trying to be a premium brand to also try to be a value brand at the same time,'' Walsh said. ``That can cause difficulties. You have to pick your strategy and go with it.''

While the annual meeting may highlight Schultz's renewed focus on improving Starbucks, it will probably take six months to a year before the initiatives begin to affect earnings, analysts and investors said.

``In the near term, the shares seem to be in a limbo state with a lower but yet-to-be-defined growth rate emerging,'' wrote Buckley, ranked as the top food and restaurant analyst by industry magazine Institutional Investor. ``It will take time for the brand transformation efforts to become more visible.''

Wednesday, March 12, 2008

In a Rare Interview....


Starbucks co-founder talks about early days, launching Redhook and Seattle Weekly, too

A great interview with one of the men who started all the madness that is Starbucks!


http://seattletimes.nwsource.com/html/businesstechnology/2004269831_bowker09.html

Friday, February 22, 2008

Friday's Quote




Friday's Quote:




"The best thing about the future is that it comes only one day at a time."






-President Abraham Lincoln

Tuesday, February 19, 2008

Even Starbucks needs to take a night to Retrain!


Starbucks to retrain 135,000 baristas

SEATTLE — Starbucks has announced it will close 7,100 company-operated stores in the U.S. from 5:30 p.m. to 8:30 p.m. Feb. 26 to retrain about 135,000 in-store employees and managers.

“Our unprecedented level of commitment to and investment in our people will provide them with the tools and resources they need to exceed the expectations of our customers, said Howard Schultz, Starbucks' chairman, president and CEO.

The educational curriculum for all U.S. store-partners will provide a renewed focus on espresso standards that will help ensure the quality of every beverage. As a result, baristas will be better prepared to share their passion and knowledge with customers.

Wednesday, January 23, 2008

CONFIDENCE


"We are going to be like ducks; Cool and Calm above water, and paddling like hell below."


-Mark Messier New York Rangers Captain on game 7 of the 1994 Eastern Conference Finals